Clear steps, from verification to follow-up
Each stage has an explicit status, named owner and a safe recovery path when something changes.
Register and verify
Confirm both mobile and email, set up the patient profile and review consent choices.
- Mobile and email OTP
- Health information at your pace
- Consent versions recorded
Choose and book
Review verified practitioner information, select a live slot and see membership eligibility before confirmation.
- Temporary slot hold
- Fee due after consultation
- No silent membership charge
Consult and continue
Join a secure waiting room, consult by video and wait for the doctor to complete the clinical record.
- Device and connection checks
- Doctor-controlled assistance
- Approved prescription versions only
Optional medicine fulfilment
Create a separate prescription-linked order, pay its own total and track fulfilment events.
- No independent substitutions
- Separate medicine receipt
- Clear exception handling